When I try to connect to my Internet name (domain name), I get a "The page...
Make sure you are running a web server PlanetDNS Client does not include a web server. If you want to run your own website, you will need to install separate web server software on your computer.Verify...
View ArticleSome tabs are missing in the software, how can I get them to show up?
The software can operate in two user modes: Novice and Expert Mode. By default, the software will be set to Novice Mode hiding all advanced tabs and options in the software. When Expert Mode is...
View ArticleI have re-installed the software and I get a message "You have chosen an...
Retrieve your original authorization code from our website You need to enter the authorization code from your original installation. You can have the authorization code e-mailed to you, by going to the...
View ArticleI had to format and re-install windows, how do I get my original...
Retrieve your original authorization code from our website You need to enter the authorization code from your original installation. You can have the authorization code e-mailed to you, by going to the...
View ArticleWhat port(s) need to be opened in the router and firewall for web, mail, ftp,...
The following ports need to be opened on your router and or firewall: ServicePort UsedFTP Server (PlanetFileServer)TCP PORT 21SMTP Mail Server (PlanetMailServerTCP PORT 25POP3 Mail Server...
View ArticleWhat ports do I need to enable for the PlanetDNS Client to work?
The PlanetDNS Client only utilizes TCP port 8081 to communicate with PlanetDNS Service Providers and UDP port 53 to determine if you are connected to the Internet. The PlanetDNS Client does not listen...
View ArticleHow do I purchase additional mail store and forward for my domain name?
Additional mail store and forward for your domain name can be purchased by clicking here.
View ArticleHow do I purchase an additional domain for the Pro Service?
Please visit our .Add-ons in the purchase section of our website to add more domains to your Pro service.
View ArticleHow can I view my mail relay queues for my Internet name (domain name)?
The Mail Relay tab allows you to view the status of the mail relay queues for your Internet name (domain name). Whether you are running your own mail server, or have all e-mail for your Internet name...
View ArticleHow much mail store and forward is included in the Pro Service?
Each domain name for the Pro Service includes 1MB per day mail store and forward services. Additional mail storage allocation for your domain name(s) can be purchased seperately by clicking here.
View ArticleDo you store my mail in case my mail server goes offline or is un-available?
Yes, the PlanetDNS service includes integrated mail store-and-forward feature, ensuring that no mail is lost in the event that your mail server is down or unable to accept e-mail. PlanetDNS' mail...
View ArticleWhat is mail store and forward?
Mail is temporarily stored on a service provider's mail server until you connect to the Internet to pickup your mail. Without mail-store-and-forward, anyone sending mail to any user at your domain...
View ArticleCan I enable automatic spam filtering in the software?
Yes, you can enable PlanetDNS Client to automatically check your Internet name (domain name) e-mail for spam. See How to enable spam filtering for more details. NOTE: Enabling either the virus scanning...
View ArticleCan I enable virus scanning in the software?
Yes, you can enable PlanetDNS Client to automatically virus scan your Internet name (domain name) e-mail. Please note that this does NOT guarantee that all viruses will be successfully intercepted. You...
View ArticleCan I receive e-mail for my Internet name (domain name) without running my...
Yes, you can enable e-mail forwarding if you do not want to run your own mail server but still want to receive e-mail for your Internet name (domain name). For example, the feature sends all mail for...
View ArticleCan I still run my own mail server if my ISP is blocking port 25?
Yes, you can enable mail port redirection to run your own mail server, even if your ISP is blocking Port 25 to your computer. The feature will allow you to run a mail server on a port other than the...
View ArticleCan I run my own mail server?
Yes, with your Internet name (domain name) established using PlanetDNS Client, your computer can support a variety of services, including a mail server. See How to run your own mail server for more...
View ArticleCan I still run my own website if my ISP is blocking port 80?
Yes, you can enable web port redirection (HTTP Relay) to run your own website, even if your ISP is blocking Port 80 to your computer. The feature allows you to provide outside access to your web server...
View ArticleHow do I access my website using my domain name?
Make sure you have a webserver installed on the same computer that is running the PlanetDNS Client software. You can then access your website by typing http://www.yourdomain.com in your web browser.
View ArticleCan I run my own webserver?
Yes, now that others on the Internet can locate your computer using your Internet name (domain name) you can easily run your own website by installing your own web server. Your Internet name is...
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